Return & Refund Policy

At Livora, we want every pair to be exactly what you hoped for. If something is not right, we are here to make it easy. Please read our return and refund guidelines below and do not hesitate to contact us if you need help.

• Items may be returned within 7 days of delivery, provided they are unworn, unwashed, and in their original packaging with all tags attached.

• Footwear must not have been worn outdoors. Items showing signs of wear, scuffs, or damage caused after delivery are not eligible for return.

• Sale or discounted items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

• Items must be accompanied by proof of purchase (order confirmation or receipt).

• Worn or used footwear.

• Items without their original packaging or missing tags.

• Sale or clearance items (unless defective upon arrival).

• Gift cards and promotional items.

• Contact us within 7 days of receiving your order via email or WhatsApp with your order number and reason for return.

• We will review your request and, if approved, provide you with return instructions and a return authorisation.

• Pack the item securely in its original box and include your order details inside.

• Drop off the parcel at the designated courier point or arrange a pickup where available.

• Once we receive and inspect the returned item, we will notify you of the outcome within 3 business days.

• Approved refunds will be processed to your original payment method within 7 to 10 business days.

• Original shipping charges are non-refundable unless the return is due to our error (wrong item or defective product).

• If your refund is delayed, please check with your bank or payment provider before contacting us.

• We offer exchanges for a different size or colour of the same item, subject to availability.

• To request an exchange, contact us within 7 days of delivery with your order details and preferred replacement.

• If your preferred item is out of stock, we will offer a full refund or store credit instead.

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

• Send clear photographs of the item and packaging along with your order number.

• We will arrange a replacement or full refund at no cost to you, including return shipping.

For return or refund requests, please reach out to us at livora.helpline@gmail.com or WhatsApp us at +880 1996-490747. Our team is available Saturday to Thursday, 10 AM to 7 PM.