Privacy Policy

This Privacy Policy explains how Livora ('we', 'us', or 'our') collects, uses, and protects your personal information when you visit our website or make a purchase. By using our platform, you agree to the practices described in this policy. If you have questions, please contact us before using the site.

• Personal details such as your name, email address, phone number, and shipping address when you create an account or place an order.

• Payment information processed securely through our payment provider — we do not store your full card details.

• Browsing data including pages visited, time spent on site, and device/browser information to improve your experience.

• Communications you send us, including support requests and feedback.

• To process and fulfil your orders, including shipping and delivery updates.

• To manage your account and provide customer support.

• To send you order confirmations, receipts, and important service notifications.

• To personalise your shopping experience and recommend products based on your interests.

• To improve our website, products, and services through analytics.

• To comply with legal and regulatory obligations.

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, or delivering your orders — all of whom are required to keep your information confidential. We may also disclose your information when required by law.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling certain cookies may affect some functionality of the site.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure. While we take every reasonable precaution, no method of transmission over the internet is 100% secure.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. You may request deletion of your account and associated data at any time by contacting us.

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data, subject to legal obligations.

• Withdraw consent for marketing communications at any time by unsubscribing.

• Lodge a complaint with the relevant data protection authority.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at livora.helpline@gmail.com. We are happy to help.